Return & Exchange Policy

This policy complies with FTC mail-order rules and CPSC regulations for household cleaning tools, with special provisions for the hygiene and usability characteristics of brooms, cleaning gloves, and wipers. All returns and exchanges require a Return Authorization (RA) Number—returns without an RA number will be rejected.

Eligibility Requirements


  1. Time Limit

    All return/exchange requests must be initiated within 30 days of product delivery.

  2. Product Condition

    All products must be unused, unopened, and in original condition with all tags, packaging, and compliance documents intact (hygiene is a critical factor for cleaning tools):

    • Broom: Unused, original packaging intact, no signs of dust or debris on bristles, handle undamaged and unbent.
    • Cleaning Gloves: Unopened in original packaging, no tears or stretching, no signs of use (e.g., cleaning solution residue, dirt stains).
    • Wiper: Unopened in original packaging, no signs of water exposure, fabric or sponge material clean and unsoiled.

  3. Defective/Incorrect Items

    Products with manufacturing defects (e.g., loose broom bristles, defective glove seams, torn wiper edges) or wrong deliveries (incorrect size, material, color) are eligible for free returns or exchanges. Photo/video evidence of the defect is required for verification, and we cover all shipping costs.

  4. CPSC Recalled Items

    All CPSC-recalled products are eligible for free return, replacement, or full refund, regardless of purchase date. We will notify you immediately if any product you purchased is subject to a recall.


Non-Returnable & Non-Exchangeable Items


  1. Used products (e.g., brooms with dust on bristles, gloves that have been worn for cleaning, wipers that have been dampened) due to hygiene concerns.
  2. Products damaged due to improper use, storage, or handling (e.g., broom handles broken from excessive force, gloves torn from using sharp objects, wipers melted from contact with hot surfaces).
  3. Customized products (e.g., personalized broom handles, custom-sized wipers) with non-quality-related issues.
  4. Final sale items (marked "Final Sale" on the product page), except for defective or recalled items.
  5. Products with removed or damaged compliance labels (e.g., Prop 65 warning labels, CPSC safety tags).

Return & Exchange Process


  1. Submit Request

    Contact customer service via phone, email, or the website’s return portal, provide your order number, describe the issue, and upload photo/video evidence (if applicable). We will review your request within 2 business days and issue an RA Number if approved.

  2. Shipping Arrangement

    • Defective/Incorrect/Recalled Items: We provide a prepaid shipping label and cover all shipping costs (no restocking fee applies).
    • Personal Reason Returns: You are responsible for all shipping costs. A 10% restocking fee applies to cover packaging and processing costs (this fee is waived for exchanges of the same product).

  3. Inspection & Processing

    Our quality team inspects returned items within 5 business days to verify condition and compliance with hygiene standards.

    • Eligible defective/incorrect items: Process a full refund (including original shipping fees) or exchange for the correct product, shipped free of charge within 3 business days.
    • Eligible personal reason returns: Deduct shipping costs and restocking fees, then issue a refund for the remaining product price.

  4. Refund Completion

    Refunds are credited to your original payment method within 7 business days after inspection approval. Credit card refunds may take an additional 1–3 business days for bank processing.